More 5-star reviews, on every platform customers actually check.
A friendly review request goes out the day after every visit, by email and SMS, with the link to the right Google page so writing the review takes 30 seconds. Replies on every review come from the team, the bad ones get a real recovery outreach, and the monthly report shows the rating trend on Google, Yelp, Healthgrades, and Facebook.
Reviews are the strongest signal for new customers, and most service businesses leave them to chance.
A handful of reviews trickle in over a year, the bad ones sit unanswered, and the star rating drifts down because the loudest customers are the ones who had a bad day. The work below puts review requests on automatic and every reply on the team.
A handful of new reviews a quarter, half the bad ones never answered.
- ✕Review requests sent by hand, when there is time, which is never
- ✕No tracking on which customers were asked, so the same regulars get pestered
- ✕Bad reviews sit unanswered, scaring off the next prospect that reads them
- ✕Star rating slowly drifts down because the busy week always has bad reviews
- ✕No visibility on Yelp, Healthgrades, or Facebook reviews coming in
- ✕New customers ask "what is your Google rating" and the answer is unsure
Day-after request, every review answered, monthly trend report.
- ✓Day-after review request goes out automatically by email and SMS
- ✓Multi-platform monitoring across Google, Yelp, Healthgrades, Facebook, Apple Maps
- ✓Every review answered by the team, in the voice of the business
- ✓Bad reviews trigger a real outreach to recover the customer when possible
- ✓Star rating trends up because the new reviews come in faster than the rare bad ones
- ✓AI engines like ChatGPT cite businesses with strong, recent review footprints
Six pieces of reputation work, run end to end.
Day-after request automation, multi-platform monitoring, response writing, bad-review recovery, AI-search citation lift, and the monthly report. The retainer covers all of it, and the owner approves replies in 30 seconds before they post.
A friendly nudge by email and SMS, the day after the visit.
Day-after email and SMS messages catch the customer when the visit is fresh and the experience is at the top of mind. The link goes straight to the right Google review page, no searching required, and writing the review takes 30 seconds on a phone. The team writes the message, schedules the send, and tracks who responded.
Every review on every platform, in one place.
Reviews on Google Business Profile, Yelp, Healthgrades, Facebook, Apple Maps, and any niche directory the category cares about all flow into one dashboard. New reviews trigger a notification the same day, so nothing sits unanswered for weeks.
Every review gets a thoughtful reply, in the voice of the business.
Five-star reviews get a warm, personal thank-you that mentions the specific service or staff member. Three- and four-star reviews get a thoughtful response that acknowledges the gap and invites the customer back. The team writes every reply, and the owner reviews them for 30 seconds before each one posts.
A real outreach to recover the customer, not a defensive reply.
When a one- or two-star review lands, the team flags it the same day, drafts a recovery outreach to the customer (offer to make it right, follow up with a manager, refund where reasonable), and posts a public reply that shows future readers the business actually cares. Half the time, the customer comes back to update the review.
Strong reviews are the fuel AI search engines cite.
ChatGPT, Perplexity, and Google AI Overviews use review counts, star ratings, and recency as primary signals when picking which businesses to cite for "best [service] near me" type queries. A steady cadence of fresh, well-rated reviews moves the needle on AI search visibility on top of the direct conversion lift.
A short summary of the rating trend across every platform.
On the first Monday of every month, a one-page report lands in the inbox: how many new reviews came in, on which platforms, what the rating trend is, which staff members were named most often, and which themes are showing up in feedback. The owner reads it in two minutes.
From audit to a steady review pipeline, in 30 days.
The reputation audit lands on day one, the first day-after requests go out by day seven, and by day thirty the new reviews are arriving faster than the rare bad ones. The owner reads a monthly one-pager, and the rest stays on the team.
A clear picture of where the business stands across every review platform.
- Existing reviews on Google, Yelp, Healthgrades, Facebook, and Apple Maps audited
- Customer list verified for opt-in to email and SMS
- Review request message drafted in the voice of the business
- Starting plan written in plain language
Day-after requests start going out to recent customers.
- Automation live for day-after email and SMS review requests
- Multi-platform monitoring connected, with same-day notifications
- First responses posted on backlog of unanswered reviews
- Bad-review recovery process tested with the team
New 5-star reviews coming in, every review answered, rating trending up.
- Eight to fifteen new reviews on Google in the first 30 days, depending on visit volume
- Every review answered within 24 hours of posting
- First monthly reputation report lands the first Monday
- AI search visibility on relevant queries starting to lift
Two retainers, both covering the requests, the responses, and the report.
Active covers Google and Yelp, the two platforms that drive the most decisions for owner-operated service businesses. Pro adds Healthgrades, Facebook, Apple Maps, and niche directories, plus deeper bad-review recovery and a quarterly reputation strategy call. Cancel anytime, and the review profiles stay with the business.
Day-after request automation, Google + Yelp monitoring, response writing on every review, monthly report. For most service businesses with a single location.
- Day-after email and SMS review request automation
- Monitoring on Google Business Profile and Yelp
- Response writing on every review
- Bad-review recovery process
- Monthly reputation report
- Owner reviews replies in 30 seconds before posting
Multi-platform coverage, deeper recovery work, and quarterly reputation strategy. For multi-location businesses or categories where reviews drive most of the bookings.
- Everything in Active, plus:
- Healthgrades, Facebook, Apple Maps, and niche directories monitored
- Multi-location coverage with per-location reporting
- Deeper bad-review recovery (manager outreach, refund coordination)
- Quarterly reputation strategy call
- Themes and sentiment analysis on review feedback
The retainer covers the request automation, the response writing, the monitoring, and the monthly report. The review profiles and the customer list always belong to the business.
More 5-star reviews, every week, on every platform that matters.
Book a 30-minute walk-through. The team looks at the existing rating across platforms, the backlog of unanswered reviews, and the projected pace of new reviews once the automation is running. The snapshot stays with the business no matter what.
Questions owners ask before signing the retainer.
Get a free reputation snapshot across every platform.
Drop a few details about the business and the existing Google Business Profile (or Yelp, Healthgrades, Facebook). Within one business day, a snapshot comes back with the rating across platforms, the review backlog that needs answering, and the projected pace of new reviews once the day-after request automation is running.
- 1Send a few details about the business and the existing review profiles on Google, Yelp, and any other platforms.
- 2Within one business day, a reputation snapshot comes back with the rating across platforms, the review backlog that needs answering, and the projected pace of new reviews under automation.
- 3On approval, the day-after request automation goes live by day seven, with the first new reviews landing in week one.